Wednesday, May 19, 2010

Satellite Sales Support

Q - Is there a contract for the DISH TV service?
A – There is no required contract for the DISH Network service but if you signup for a 24 month contract, with qualifying programming the initial $99.00 activation fee will be waived.

Q – What will my monthly bill be for hooking up 1-6 TVs?
A – This answer can easily be calculated using our DISH Network Bill Calculator.

Q – Is there an additional charge to get local channels?
A – Local channels are an additional $5.99 per month.

Q – What specials are you running now?

A – Satellitesales.com guarantees to have the lowest prices on DISH TV programming. You can quickly review all current special offers by visiting our DISH Network special offers page.

Q – What is the total monthly cost for the programming package I want, equipment and installation?
A – You can easily calculate your monthly cost for any combination of equipment and programming by using our easy DISH Network monthly cost calculator.

Q - After the initial promotional period, what will my monthly bill be?
A – The DISH TV monthly cost calculator shows what your monthly costs will be during the promotional period and also the costs of your programming after the introductory period.

Q - What will it cost to add an additional television to my package?
A – Depending on what type of receiver(s) are needed for your system, there may or may not be an additional cost. For example, if you want to connect two TVs using one standard dual room receiver, there is no additional cost. The simplest way to see if you will have an additional cost to add another TV to your service is to use our DISH Network monthly cost calculator.

Q - Is the cost of the receiver and DVR included in my monthly fee?
A – For all standard installations the cost of the receiver is included. Special receiver configurations may incur an additional monthly fee. To calculate your monthly costs, try our monthly cost calculator.

Q - Do I pay the same monthly service price if I have more than one TV setup?

A – In most instances, yes. You pay only one price for your channel packages no matter how many TVs are connected to your system. There may be an additional cost for multiple receivers depending on your system configuration. Subscribers with a High Definition receiver model 211, 222, 612 or 722 will incur a $7.00 per month per receiver HD enabling fee unless subscribed to any HD value packs. Our monthly cost calculator can tell you if you will incur additional costs for additional receivers.

Q - What is the minimum I can pay each month for service?
A – This depends on what channels you want to receive. Our lowest priced channel package is DISH Family at $24.99 month for 55 channels. However, you can currently upgrade to America’s Top 120 which includes over 120 channels, for the same price! This is for a limited time so be sure to get your orders in early. Try our DISH Network monthly cost calculator to find the actual cost of the channels you select.

Q - Do I need a credit card to subscribe to DISH TV?

A – No. A credit card is not required to be used to make your monthly payments.

Q – Do you offer internet service?
A – Yes. We offer the DISH Network/Earthlink DSL and dialup services. Please contact us at 1-866-509-2373 for further details and to order this service. Online ordering of internet access service is not yet available.

Q – Why do I need to give out my social security number?
A – A social security number is needed because we are giving away $1,200 worth of equipment and we want to make sure everyone we give the equipment to has good credit. We understand that you may not be comfortable giving out your social security number but you can be assured that when you are purchasing satellite TV service from a reputable company like the DISH Network, you have the security of purchasing from a company that has been in business for over 10 years, has over 12 million customers and is a publicly traded company on NASDAQ.

Q – Do you have a retail store where I can speak with a live person?
A- We do not have a retail store but we do have 400+ sales associates available to take your call most hours of every day including Sunday. Please call us at 1-866-509-2373 Monday-Saturday until midnight and Sunday until 9pm E.S.T.

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